Saily refund and cancellation
العَرَض
You want to refund or cancel a Saily plan. Saily's refund eligibility depends on activation state — unactivated plans are easier to refund than activated ones.
الأسباب المحتملة
- Plan was activated by scanning the QR code or installing the LPA string.
- Plan's validity window has started counting.
- The wrong destination was selected at purchase.
خطوات الإصلاح
- 1Open the Saily app and check the plan's activation state under My eSIMs.
- 2If unactivated, request a refund through the in-app support chat — Saily typically refunds within 7 days for unused plans.
- 3If activated but unused, explain the situation to support and ask whether a partial refund or credit is possible.
- 4Keep the order confirmation handy — support requests it.
- 5If the refund is declined and you believe it's eligible per Saily's terms, escalate through Saily's parent Nord Security support channel.
الأجهزة المتأثّرة
- apple-ios
- android-generic