1Global refund and cancellation
Symptom
You want to cancel or refund a 1Global plan. 1Global (formerly Truphone) has different refund terms for consumer travel plans vs. business accounts — consumer terms typically don't allow refunds after activation.
Likely causes
- Plan has been activated.
- Plan's validity window has started counting down.
- Wrong destination was selected during purchase.
Step-by-step fix
- 1Check your 1Global order confirmation for the refund policy specific to your plan.
- 2Contact 1Global support before activating the plan if you suspect you'll need to cancel.
- 3If unactivated, request a refund through the 1Global support portal.
- 4If activated and unused, ask support about converting the unused days to a different destination.
- 5For business accounts, contact your 1Global account manager — terms are typically more flexible.
Affected devices
- apple-ios
- android-generic